Information you actively provide us:
The Service is available only to registered users. When you register, we will ask that you provide basic information such as your name, address, mobile phone number and email address.
We also collect your payment information through which we will collect the Service’s applicable fees. You will be asked to provide your payment method and billing information.
Content on the Service
Your use of the Service may involve submission of various types of content, such as correspondence with guests, guests’ contact information, etc. The precise types of content depends on the features of the Service you choose to use.
When you submit an inquiry or customer-service request, you may provide additional personal details depending on the inquiry or request.
Information we automatically collect:
The Service is particularly aimed for properties listed on and operating through third party platforms such as AVA software ("Third Party Channels"). After you register, you may interconnect the Service with each of your accounts on Third Party Channels (each interconnection is named an "Integration"). Once you connect to an Integration, the Service imports the property and guest related data in your accounts on the respective Third Party Channel, such as listings, reservations, past guests, etc.
Analytical usage data
We collect analytical information about your use of the Service and your interactions with the Service’s interface, your session durations and the web pages you accessed. This may also include basic information about the device you use to access the Service, including its type, operating system, language settings, the Internet Protocol (IP) address through which your device accessed the Service, and the city or town where the device you used to access the Service is located.
We do not knowingly or intentionally collect information about children who are under 13 years of age.
We may use the information we collect for the following purposes:
Sharing information collected
We may share the information outlined in this Policy, with others, in any of the following instances:
This information is used to make websites work more efficiently, as well as to provide business and marketing information, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse. If you wish to block cookies, you may do so through your browser’s settings. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser's help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Service. To learn more about how to reject cookies, visit www.allaboutcookies.org
We may use the information we collect, as outlined above, to compile anonymized or aggregated information. We may share, sell or otherwise communicate and make available such anonymized or aggregated information to any other third party, at our sole discretion. However, we will not knowingly or intentionally share information that can be reasonably used to reveal your identity without your consent.
Transfer of data outside your territory
We may store and process information in various locations throughout the globe, including through cloud services. The laws in those other countries may provide a lesser degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of processing as described in this Policy, including through cloud services.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed and you cannot expect that the Service will be immune from information security risks.
We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.
The following disclosure is made pursuant to California Online Privacy Protection Act: When you use our Service, other parties, such as Google may collect personally identifiable information about your activities over time and across different websites or online services.
Residents of the European Union
The following disclosure is made pursuant to the European General
Data Protection Regulation (GDPR):
As a data controller of our clients' personal data, we are committed to protecting and respecting your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Statement applies to the use of our products and to our sales, marketing and customer contract fulfilment activities. You have the right to withdraw your consent at any time; and to submit a complaint to the relevant supervisory data protection authority.
Our legal basis for collecting personal data
Collecting personal data based on consents: The collection of personal data based on consent from the data subject will be done by using "Consent Forms" that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems. Collecting personal data based on contracts: We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers. Collecting personal data based on legitimate interest: We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subject do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between AVA software and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.
When do we collect personal data about you?
What type of personal data is collected?
We collect your name, phone number, title and email address, in
addition to your company’s name and contact information. We may
also collect feedback, comments and questions received from you in
service-related communication and activities, such as meetings,
phone calls, documents, and emails. From our websites, we may
collect your IP-address and actions taken on the site.
Why do we collect and use personal data?
We collect and use personal data mainly to perform direct sales, direct marketing and customer service.
We may use your information for the following purposes:
How long do we keep your personal data?
We store personal data for as long as we find it necessary to
fulfill the purpose for which the personal data was collected,
while also considering our need to answer your queries or resolve
possible problems, to comply with legal requirements under
applicable laws, to attend to any legal claims/complaints, and for
This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.
Your rights to your personal data
You have the following rights with respect to your personal data:
We may change this Policy. We will provide you notice of such
changes through the Service’s interface. Your continued use of the
Service constitutes your consent to the amended Policy. If you do
not consent to the amended Policy, we may terminate the Terms and
your account on the Service and block your access to, and use of,
the Service, upon the elapse of 30 days after you decline to
accept the revised Policy.
In case of legal requirement or necessity, we may also introduce immediate changes to this Policy. The latest version of the Terms and its effective date will always be accessible on the Service.
You may contact us with any questions, requests and complaints,
Effective date of the policy: 1st July 2019